Parts Service Repair and Questions

If your Winchester rifle or shotgun should ever need service or repair, it is often best to utilize one of our Authorized Repair Centers. In some cases it is appropriate to use the Winchester Rifles and Shotguns Service Center in Arnold, Missouri. A list of Authorized Repair Centers was included with your new firearm. If you need a new listing, contact us. We can help you determine the best place to service your firearm.

In order to avoid delays, it is important to never send your firearm directly to our facility without direct authorization from one of our service specialists. This avoids possible delays in obtaining service. Contact us at (800) 322-4626 for details on how to receive service before sending your firearm.

Parts listings, Authorized Repair Center lists, service procedures, service/repair form and general product information are also found on the Web at:

When returning your firearm for servicing, you must do the following:

1. Be sure it is completely unloaded.

2. Remove the scope or other optics.

3. Package it securely in a cardboard container.

4- When sending your firearm, enclose the service/repair form available at or a letter that clearly describes the trouble experienced, the ammunition used and the repairs desired. Also include your name and a daytime phone number where you can be reached.

5. If convenient, send a copy of the service/repair form or letter to us separately.

6. Never return ammunition with your firearm. It is against postal and most commerce regulations.

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